If you’re not sure what to do when your tablet freezes, Geek Squad® Agent Bennett can help. She’s in The Lab to show you how to reset it. And, if your tablet locks up frequently, she’ll demo several options that could fix the problem. For this video, Agent Bennett is using a Samsung Galaxy Tab S9. If you have a different tablet, the steps may vary.
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Want to know more about how to back up a tablet? Check out or video all about it:
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This Post Has 41 Comments
Mine is frozen with the Acer Android screen I can't go anywhere else.
You really saved my life cause i was crying alot because my tab was frozen from straight 6 hours and today is diwali so wish a many happy diwalip
Thank you so much! I was trying to log onto my Roblox account when it just froze. I didn't know what to do so, I watched this video. Thank you again so much, for doing this video.
No luck with my tablet still wants a password I have held the buttons an still no luck
My volume down button and shut off button doesnt react to any click! So I cant even turn off anything
thanks u so much 🙂
my tablet is stuck on just a sec
Update we fixed it
I tried this last night nothing will open not even settings
Thank you because I could not put the volume down and I could not close the tablet
In the corner right I saw some writing
Fantastic. Thank you
What if it's a sky tablet
Thanks mam, because of u my tab is now working ❤❤❤❤❤❤
thank you so much i sister was playing on it and it froze i will not let her play on it again thank you you really saved me
Omg thank u so much I thought my tablet would explode.
Amazing thank u for your tips exactly at 7:08 it was fixed
I lost my perfect stitch icon does anyone know how to get it back
This video was Great. Saved me so much trouble. Thank you
I've fitted new screen digitiser but noticed that the ribbon holder black hatch is missing is there anything that can be done without it
My tablet is processing the factory reset since 8/9 hours I don't know it's still saying erasing and it's suddenly blacked out when i plug the charger it's turn in but once again tk it's previous situation plz help me here I don't know too much about tablet and my tablet is Lenovo help me anyone ?
How the F can you use passwords etc. if tablet is frozen?
Tysmm for helping me
Please s colour tablet reset
sadly my tablet freezes on the restarting screen ?
After wipe factory settings from side buttons touch screen not working
Very helpful thanks
How are you supposed to do all that stuff if your tablet's frozen
Lost password how can i reset
This is so bad because I am trying to unfreeze my tab so I can't press any buttons but this is saying that I have to to buttons
This video did help my rca tablet tysm ?
Thank you so much this was insanely helpful
What if you can't scroll
I have a problem :
When i open the tablet it only show the top ( the battery,time,and nofication ) i cant also tap anything else and cant restar the tablet please help the tablet is only a borrow from school
It did worked but all the words are Chinese…and I don't understand it…. so I think I'm stuck with the black and blue screen…
Samsung tab a sm t350 stuck on Samsung screen neither option is working
My tablet will not do anything it'
Will not cut off or bring up a thing
Thank you so much for the advice My tablet should be working for tomorrow morning