Not sure what to do if your computer freezes? Agent Smith is in The Lab with Tech Tips to help you unfreeze a computer with Windows 10.
Want to skip ahead?
Close a frozen application: 00:55.
Restart Windows Explorer: 01:35.
Reboot without the Start menu: 02:12.
Last resort: a hard shutdown: 02:32.
To see more on how to speed up a slow computer, check out this video:
If you have more questions, ask us in the comments. We’ll get back you. Subscribe for more Tech Tips from Best Buy:
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This Post Has 31 Comments
Computer frozen to the point where you can't open Task Manager to restart Windows Explorer? Can't restart within Windows? Skip ahead to 2:27 to learn how to do a hard restart. When holding the power button down as part of the steps shown, make sure to hold it for at least 10 seconds to ensure the system isn't simply going into sleep mode.
Still need help? Schedule a visit to bring your computer in for help from a Geek Squad Agent at your local Best Buy at https://bby.me/z5sz3t or by calling 1-800-433-5778.
exuse me its frozen i cant open it IF ITS FROZEN also why the heck is this my name i didnt choose this
U could’ve showed the solution in less than 10 sec
Lots of Thanks "Best Buy", It really helped me. Hope to get millions of such informative and helpful videos from you…. Thanks again.
Omg I was playing roblox then got mad so I punched it and then the trrrr sound I was like oh sh- TYSM
Thx i will sub
I found out that if U hold the power button down for 10 seconds when u turn it off that fixes it
OH MY GOD THANK YOU I FROZE MY DADS COMPUTER AND I THOUGHT I WAS GONNA DIE BUT YOU SAVED ME-
Thank you so much??
Ahhh thank you. My pc was stuck on not responding. Alt + Ctrl + Del didn't work too. This helped
When I hit mine computer ? with my mobile it start to make turrrrrrrrrrrrrrrrrrrrrrr noise and I fixed as I used your last tips ? .tysm?
OMG THANK U SO MUCHH MY SCREEN FROZE LAST NIGHT I CAN MOVE MY MOUSE BUT I CANT CLICK ANYTHING I TRIED THE CTRL ALT DEL AND OTHER SHORTCUTS BUT NOTHING SEEM TO WORK SO I TRIED PRESSING THE POWER BUTTON BUT IT JUST PUTS MY LAPTOP ON SLEEP MODE BUT THEN I TRIED THE LAST TIP AND IT FINALLY WORKED I PRESSED AND HOLD THE POWER BUTTON FOR ABOUT 5-10 SECONDS I was literally panicking last night cause i thought I'd lose my laptop, i just got it a month ago
Thank you so much… it worked!!!!
Big thanks to ? this guy on Instagram he is good in this
Hard shutdown worked for me.
Thank you so much ?
i had a screen that was totally frozen, nothing would work to unfreeze the screen. as i was poking around on my computer i found myself in my pictures folder. i saw a picture i liked and changed my background photo to the new photo and when i did my screen was unfrozen. let me now if this technique works for you?
Wow thank u so much
Thank you so much
I accidentally hit my laptop and this actually saved it. Thank you!,
I cant do anything its stuck in a game tho- How good,gonna listen to my father shout at me bc of my brother:)
Thank you very much Alt+delete key save my laptop
Thank you my laptop screen froze the hard shutdown worked thank you guys so much
Thank you, but this video was beyond unhelpful for me.
Thank you, you were the only tip that helped
thank you so much?❤️❤️❤️
Very useful tips, it helped me a lot
Thanks. It helps.
Omg thanks so much I not rally scared and thought IT was gonna explote
Thank you so much!
It's still frozen
Thank you very much!!!!!